Engaging the Heart
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Engaging the heart tends to be more challenging for leaders than engaging the mind. It's the softer side of leadership, but it's often harder to get your hands around. Traditional leadership development programs don't emphasize the skills necessary to engage employees' hearts, and many organizations don't reinforce these skills with their leaders.
As a result, many leaders tend to be less comfortable with this side of engagement because they simply have never learned how or what to do. Emotional engagement creates an advantage that is very difficult for your competitors to duplicate, so it's worth learning to do well.
The heart represents the emotional side of people that is based on connections. This side requires the art of leadership that focuses on relationships.
Engaging the heart creates passion.
From: Passionate Performance
© 2004 Lee J. Colan
LCM-003-007652